Frequently Asked Questions


Here at Big Med Store , you will find frequently asked questions and  you may find the answers for yourself.  .

Is there any way to track my order?

Yes. Big Med Store will provide you with shipping tracking number once done with registration for shipping so you can track your package and know when you will receive it.

Will I have to sign for the package?

NO. Big Med Store do not allow customers to sign for packages upon delivery. Package will be delivered without signature.

May I change the type of shipping?

Packages are sent within 24 hours after order placement. If you decide to change the shipping type, please contact our support department. There is no way to change delivery type, when the package has already been sent.

How Do Your Parcels Go Through Custom Without Notice?

We pack the packages thoroughly with tungsten and carbon documents to skip through custom-mades x-ray makers at airports. Parcels are beautifully packed with present papers from outside

Do you have any age restriction?

Yes, we do not sell the goods to persons less than 18 years old.

What is your cancellation policy?

You may cancel your order before it has been shipped. If the order has already been shipped we cannot cancel your order and issue a refund immediately.

To what countries do you ship?

We offer worldwide shipping .

Why is your product so cheap?

We do not spend anything on marketing, there are no taxes to be paid as the product comes into the country unregistered, the manufacturer is located in an offshore zone and the production costs are way lower